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Support Engineer (EMEA) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in EMEA.. As a Support Engineer, you’ll join a growing technical team dedicated to providing world-class support for enterprise customers. Acting as the bridge between Product Support and Engineering, you will investigate complex issues, design scalable solutions, and drive continuous improvement across the support process. This role offers the opportunity to work with modern technologies, collaborate with cross-functional teams, and directly influence customer satisfaction and product quality. You’ll thrive in an environment that values autonomy, innovation, and shared learning while contributing to the success of thousands of users worldwide.. . Accountabilities:. ·         Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues.. ·         Investigate, reproduce, and resolve advanced product and integration problems across a dynamic ecosystem.. ·         Collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high-impact issues.. ·         Develop and document playbooks, troubleshooting guides, and best practices to strengthen internal processes.. ·         Improve tooling, automation, and workflows to increase efficiency and resolution speed.. ·         Act as a mentor and technical resource to Product Support Engineers, fostering skill growth and knowledge sharing.. ·         Contribute to building a scalable Tier 2 support function with a focus on quality, reliability, and customer experience.. ·         Minimum 3 years of experience in technical support, solutions engineering, or related roles.. ·         Strong experience with APIs, webhooks, and data flow debugging.. ·         Hands-on expertise with workflow automation tools or orchestration platforms.. ·         Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting.. ·         Familiarity with Docker or Kubernetes for containerized deployments.. ·         Understanding of networking fundamentals (DNS, SSL/TLS, HTTP/HTTPS) and database systems such as PostgreSQL.. ·         Excellent written and verbal communication skills, with a clear and structured approach to problem-solving.. ·         Nice to have: experience with observability tools (Grafana, Datadog, Prometheus), authentication protocols (OAuth2, OIDC, SAML), and incident management processes.. . Company Location: United Kingdom.