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Customer Service Representative II - Mortgage Origination/Servicing at Jobgether. This position is posted by Jobgether on behalf of . Strongbridge. . We are currently looking for a . Customer Service Representative II - Mortgage Origination/Servicing. in . Indiana (USA). .. Join a dynamic call center environment where you’ll provide critical support in the mortgage industry by assisting lenders, institutions, and borrowers with FHA and reverse mortgage inquiries. In this full-time, in-person role, your expertise in mortgage origination and your commitment to exceptional customer service will directly contribute to client satisfaction and regulatory compliance. With set hours and structured support, you’ll thrive in a collaborative and fast-paced setting focused on integrity and professional development.. . Accountabilities:. . Respond to customer inquiries via phone and provide detailed information regarding FHA and reverse mortgage processes.. . Support mortgage professionals and consumers with accurate and timely information related to loan origination and servicing.. . Use CRM systems and online tools to manage customer interactions and maintain detailed case records.. . Apply your knowledge of FHA or government-backed loan processes to help resolve issues and ensure compliance with HUD standards.. . Collaborate with internal teams to escalate complex cases and maintain high levels of service delivery.. . Adhere to call center protocols, including punctual attendance and consistent shift performance (10:00 AM to 6:30 PM).. . . Minimum 2 years of FHA loan origination experience (processor, underwriter, or loan officer), plus 1 year of customer service or call center experience; OR 3+ years with conventional/government-backed loans.. . 2–4 years of college or equivalent professional experience in a related field.. . Strong communication and problem-solving skills, with the ability to manage high call volumes effectively.. . Proficiency with Microsoft Office and CRM platforms; able to type at least 35 words per minute.. . Ability to pass background, credit, and drug screening requirements.. . Willingness to work onsite in Indiana and commit to an 8-hour shift, Monday through Friday, between 8:00 AM and 8:00 PM ET (assigned shift is 10 AM – 6:30 PM).. . . Company Location: United States.