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Polish Speaking CS Jobs In Sofia - Work In Bulgaria - Fully Paid Relocation at Mercier Consultancy MD. Join Mercier Consultancy MD as a Polish Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! This is an exciting opportunity for individuals fluent in Polish who are eager to provide exceptional customer service while immersing themselves in a new cultural experience. We offer a fully paid relocation package to help you start this adventure!. Key Responsibilities. . Handle incoming customer inquiries from Polish-speaking clients via phone, email, and chat.. . Provide informative and effective support to address customer questions and concerns.. . Document customer interactions accurately in our CRM system to ensure seamless service.. . Collaborate with team members to identify and implement improvements in customer service processes.. . Participate in professional development training to enhance service skills and product knowledge.. . Contribute to a positive team environment while striving for high customer satisfaction.. . . Fluency in Polish (both written and spoken) is required; a good command of English is a plus.. . Experience in customer service or a related field is preferred but not mandatory.. . Strong communication skills with a customer-focused attitude.. . Ability to work well in a team-oriented setting.. . Detail-oriented with strong organizational skills to manage customer interactions efficiently.. . Proficient in using CRM systems and basic office software.. . A willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered.. . Enthusiasm for working in an international environment and adapting to new cultural experiences.. . Company Location: Latvia.