We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Associate at WATI.io. Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.. Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.. We are growing fast, and we are now looking for a . Customer Support Associate. to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.. Responsibilities:. . Respond to customer queries promptly and accurately via phone, email or chat.. . Identify customer needs and help customers use specific features.. . Analyse and report product malfunctions.. . Update our internal databases with information about technical issues and helpful customer discussions.. . . Share feature requests and effective workarounds with team members.. . Inform customers about new features and functionalities.. . Follow up with customers to ensure their technical issues are resolved.. . Gather and share customer feedback with our Product, Sales and Marketing teams.. . Minimum of 2 years experience as a Customer Service Support or similar CS role.. . English Proficiency - Excellent communication in verbal and written.. . Experience working within a SaaS environment is required.. . Experience using help desk software and remote support tools.. . Must have a strong understanding of how CRM systems work.. . Excellent communication and problem-solving skills.. . Ability to demonstrate patience when handling complex queries and challenges.. . Flexible to work on a shift schedule including night shifts and weekends. . . Company Location: India.