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Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer an outstanding opportunity for a Croatian Speaking Customer Service Agent for Booking.com, featuring paid relocation to the beautiful Greece. In this key role, you will provide exceptional customer support to Croatian-speaking clients, assisting them with their travel and booking needs to ensure a smooth and enjoyable experience.. Responsibilities. . Engage with customers in Croatian through various channels, including phone, email, and live chat, addressing inquiries and concerns.. . Assist clients with the booking process, including making, modifying, and canceling their reservations.. . Troubleshoot and resolve any issues related to bookings, providing effective solutions to enhance customer satisfaction.. . Document customer interactions and insights in the CRM system for quality assurance and continuous improvement.. . Collaborate with other teams to resolve complex customer issues swiftly and efficiently.. . Stay updated on company policies, promotions, and products to share accurate information with customers.. . . Fluency in Croatian (both written and spoken), with English proficiency considered an advantage.. . Prior experience in customer service, particularly in the travel or hospitality sectors.. . Exceptional communication skills and a friendly, customer-oriented attitude.. . Strong problem-solving abilities to handle customer complaints effectively and professionally.. . Familiarity with CRM systems and online booking tools is a plus.. . Willingness to relocate to Greece and embrace a new cultural environment.. . Strong organizational skills and the ability to manage multiple tasks efficiently in a dynamic setting.. . Company Location: Croatia.