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Customer Service Representative - German Market (Email & Chat Support) at DailyStaffWorks Worldwide. Project: Online Gaming & Sports Betting Platform. Location: Sofia, Bulgaria (On-site & Hybrid flexibility may apply). Language Requirements: German (Native or C2), English (B2+). Contract Type: Full-time & Part-time opportunities available. 🧭 Role Overview. Our client is one of the largest and fastest-growing GameTech companies in Europe. Client owns and operates popular online sports betting and casino platforms.. Join a dynamic and fast-paced team providing email and chat-based customer support for one of the leading global gaming platforms. As a Customer Service Representative, you’ll help German-speaking users with account inquiries, gameplay assistance, and responsible gaming support.. 💼 Key Responsibilities. . Respond to email and live chat inquiries (95% non-voice) from users regarding account access, payments, game features, and general platform navigation. . Deliver outstanding customer service with a professional, friendly tone and problem-solving mindset. . Investigate and resolve technical or account-related issues. . Maintain accurate records of all interactions using internal tools. . Follow internal procedures to escalate complex or policy-sensitive issues. . Promote responsible gaming practices and ensure compliance with platform guidelines. . 🕒 Working Hours & Flexibility. . Operations run Monday–Sunday, including weekends and holidays. . Agents can choose one of the following shifts:. . . Morning Shift: 10:00 a.m. – 7:00 p.m.. . Late Shift: 12:00 p.m. – 9:00 p.m.. . Night Shift: 5:00 p.m. – 2:00 a.m.. . . 🧪 Training & Onboarding. . Training Duration: 2 weeks (standard business hours). . Nesting Period: 1 week, from 5:00 p.m. – 1:00 a.m. (paid and includes transport allowance). . Full support provided during onboarding, including hands-on mentoring. . 💰 Compensation & Benefits. . Base Salary: 3,800 BGN gross/month. . Sign-On Bonus: 2,000 BGN gross for all German-speaking hires . . Night shift premium pay and transportation coverage included for late hours. . 14 salaries per year (standard in Bulgaria). . Private health insurance and employee support services. . ✅ Ideal Candidate Profile. . Native or C2-level German speaker. . Good command of English (B2 or higher). . Strong written communication skills – fast, accurate, and customer-focused. . Tech-savvy with the ability to multitask and adapt quickly to digital platforms. . Experience in customer service, online platforms, or gaming is a plus. . Company Location: Bulgaria.