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Bilingual Medical Receptionist (Spanish-English) at Winning Assistants. Job Title:. Bilingual Medical Receptionist (Spanish-English). Employment Type:. Full-Time. Schedule:. Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time. Saturday:. 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week). Salary:. $6 – $8/hour (based on experience). Location:. Remote (Latin America). We are seeking a . Bilingual Medical Receptionist (Spanish-English). to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.. In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.. Responsibilities. Handle inbound and outbound patient calls with professionalism and empathy. Schedule, confirm, and reschedule appointments to maximize provider availability. Conduct patient intake, including demographics and insurance information. Verify insurance eligibility and assist with basic billing-related questions. Perform timely follow-ups, including lab result callbacks and appointment reminders. Maintain accurate and up-to-date patient records in the EHR system. Respond to patient inquiries and provide general front desk support. Prioritize urgent and appointment-related calls effectively. Fluent in Spanish and English (required). Experience in a medical receptionist, healthcare support, or high-volume call environment. Hands-on experience with Athena EHR (non-negotiable). Strong phone presence with clear, professional, and patient-friendly communication. Solid understanding of insurance verification and healthcare workflows. Ability to multitask, prioritize, and manage multiple calls efficiently. Highly reliable, responsive, and engaged during working hours. Detail-oriented with a strong commitment to patient care.  Tools & Systems. Athena EHR. VoIP system (Ooma or similar). Insurance portals (e.g., Aetna, BCBS, and others). KPIs. High call answer rate with minimal missed calls. Fast response time to appointment requests. High schedule utilization (well-filled provider calendars). Timely completion of callbacks and follow-ups. Accuracy in patient data entry and insurance verification. Basic Requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical Requirements. Device: Reliable laptop or desktop computer.. Internet: High-speed connection (minimum 10 Mbps).. Audio: Noise-canceling headset.. Video: Webcam for virtual meetings.. Workspace: Quiet, professional environment.. Company Location: El Salvador.