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German speaking Fitbit Products Support Specialist role available in Bulgaria at Mercier Consultancy. Mercier Consultancy is thrilled to announce a vacancy for a German speaking Fitbit Products Support Specialist in Bulgaria! This role is perfect for individuals who have a passion for fitness technology and customer service excellence.. As a Support Specialist, you will provide assistance to German-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a positive experience with our devices.. Responsibilities. . Offer exceptional support to German-speaking customers via phone, email, and chat. . Troubleshoot and resolve technical issues regarding Fitbit products and services. . Educate customers on product functionalities and user best practices. . Document customer interactions systematically in our support systems. . Collaborate with technical departments to escalate and resolve complex issues. . Encourage customer engagement by providing helpful insights and solutions. . Maintain professionalism and friendliness in all customer communications. . . Fluency in German and English, both written and spoken. . Strong customer service skills with a dedication to customer satisfaction. . Previous experience in customer support or technical roles is preferred. . Deep interest in fitness technology. . Problem-solving and troubleshooting skills. . Able to work effectively in a team-based environment. . Experience with customer support tools and platforms is a plus. . Company Location: Bulgaria.