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Italian Speaking Customer Support Jobs - Work In Sofia at Mercier Consultancy MD. Mercier Consultancy MD is seeking dedicated and enthusiastic individuals to join our team as Italian Speaking Customer Support Representatives in Sofia. In this role, you will provide outstanding customer service to our Italian-speaking clients, addressing their inquiries and resolving issues in a friendly and efficient manner. This is a fantastic opportunity to be part of a dynamic team that values customer satisfaction and continuous improvement.. Key Responsibilities. Offer exceptional customer support to Italian-speaking clients via phone, email, and chat.. Handle customer inquiries related to products and services, ensuring clear and accurate communication.. Assist in troubleshooting and resolving customer issues in a timely manner.. Document all customer interactions and maintain detailed records for future reference.. Work closely with other teams to enhance the overall customer experience.. Stay informed about product updates to provide customers with accurate information and support.. Fluent in Italian (both written and spoken); English language skills are a plus.. Prior experience in customer service or a related field is preferred.. Strong communication and problem-solving skills.. Ability to manage multiple tasks simultaneously in a fast-paced environment.. Familiarity with customer support software or tools is advantageous.. A positive attitude and a desire to learn and grow within the company.. Attention to detail and strong organizational skills.. Company Location: Poland.