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French Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is proud to offer an exciting opportunity for a French Speaking Customer Service representative in the dynamic Information Technology (IT) industry. As the leading agency for candidates seeking jobs in their native language abroad, we specialize in connecting exceptional talent with top employers across a variety of sectors, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process searches to match candidates' skills and aspirations with the right opportunities, ensuring a fruitful career path. In this role, you will be an essential component of the customer service team, using your bilingual abilities to assist French-speaking clients in navigating IT services and products. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and have a keen interest in technology. Join us in helping customers feel valued and understood while enhancing their experience with innovative IT solutions. If you are ready to take the next step in your career and work in an international environment, we want to hear from you!. Responsibilities. . Provide exceptional customer service to French-speaking clients in the IT industry.. . Assist customers with inquiries regarding technical issues and IT services.. . Resolve customer complaints efficiently and professionally.. . Document customer interactions and maintain accurate records in the CRM system.. . Collaborate with IT specialists to deliver rapid resolutions to customer problems.. . Support troubleshooting and provide guidance on product usage and best practices.. . Maintain up-to-date knowledge of IT products and services to offer informed assistance.. . . Fluent in French and English, both written and verbal.. . Previous experience in customer service, preferably in the IT sector.. . Strong problem-solving capabilities and a customer-focused mindset.. . Excellent communication skills and the ability to engage with customers effectively.. . Familiarity with customer relationship management (CRM) software.. . Ability to work in a fast-paced environment and manage multiple tasks.. . A genuine interest in technology and eagerness to learn about IT products and services.. . Company Location: Greece.