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Technical Support Engineer at Oredata Yazılım Limited Şirketi. OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.. Read more: . https://medium.com/@oredata-engineering. Apply and be part of our exciting journey!. This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.. Responsibilities. . Own and manage customer-reported technical issues from initial report to full resolution. . Research, diagnose, and troubleshoot software, hardware, and network-related issues. . Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures. . Maintain accurate records of all support interactions and ensure timely closure of tickets. . Adhere to SLA commitments based on issue severity. . Collaborate with internal teams to continuously improve support processes and knowledge sharing. . Requirements. Strong understanding of computer systems, mobile devices, and various technology stacks. . Willingness to work in a technical support environment; prior experience is a plus. . Hands-on experience with Linux and Windows environments. . Comfortable working in shift-based schedules. . Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.. . Basic knowledge of bash scripting, SQL, and remote support tools. . Knowledge about cloud technologies and modern monitoring/troubleshooting tools. . Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch. . Analytical mindset with ability to understand complex data flows and transformations. . Strong command of both written and spoken English. . . Demonstrated ability to multitask and manage case tracking effectively. . Eagerness to continuously learn and grow within the role. . . . Get to know us. If you want to know more about us and what we do, then visit our website: . www.oredata.com. Why Oredata?. . Remote working and flexible time off. . Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc). . Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.). . Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.. . Opportunity to work on international projects. . Private Health Insurance. . Monthly Internet Allowance. . Birthday Leave Policy. . Dynamic work ecosystem where you can take initiative and responsibility. . Open communication, flexibility and start-up spirit. . Learning & Development opportunities for both personal and professional growth. . Company Location: Turkey.