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Japanese Operations Support Agent at Side. Operations Support Agent. Monday - Friday, 8:00 - 16:30. 3-Month Fixed Term Contract. Remote . The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.  . Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.. Responsibilities. :. . Provides translation of customer facing in-game notifications, social media posts, and more.. . Help communicate game bugs, customer issues, and community feedback to teams in Japan. . . Provides translation and coordination for communication between Japan staff and US staff. . . Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.. . Utilize company tools to provide both direct and indirect support to customers.. . . Minimum High School diploma, 4-year degree at an accredited university preferred.. . Fluent or near-fluent in English, business-level Japanese.. . Experience with mobile and online games professionally or personally.. . Strong writing ability in English and Japanese.. . Company Location: United Kingdom.