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Service Engineer at Solplanet. Our belief:. . At SOLPLANET, we are driven by a simple idea: solar for everybody. . We strive to create the best possible experience for distributors, installers and end users. . That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly. . Who We Are:. . Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. . AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China. . With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide. . AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider. . Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day. . How you´ll help us:. As a Service Engineer:. . Provide technical troubleshooting support to installers and other customers via phone or digital channels. . Provide commissioning support (remote or on-site). . Actively collaborate with international and local colleagues/departments to effectively resolve customer issues. . Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters. . Support the qualification, onboarding and management of new service partners. . Accurately document all relevant case information using CRM software. . Deliver training sessions to customers or internal colleagues. . Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness. . Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process. . Your background and skills:. . Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.. . Native in local language and business fluetn in English.. . In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.. . Ability to work independently and focused in a dynamic, fast-paced environment. . Prior work experience in a PV related industry is will be an advantage. . Your attributes:. . Self-motivated and performance driven. . Excellent interpersonal and communication skills. . Can-do attitude and hands-on mindset. . Proactive, dynamic, solution and customer oriented. . Company Location: India.