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Italian Speaking Customer Service for Tech Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to provide an amazing opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is perfect for individuals who have a passion for technology and a commitment to delivering exceptional customer support. As a representative, you will assist customers in Italian, providing them with guidance on tech products and services.. Key Responsibilities. . Manage customer inquiries related to tech products, services, and troubleshooting via phone, email, and chat in Italian.. . Assist customers with account management, product setup, and technical issues.. . Provide detailed information on product specifications, pricing, and available support services.. . Resolve customer concerns promptly, ensuring a high level of satisfaction.. . Document customer interactions accurately in the CRM system for future reference.. . Collaborate with the technical team to address complex issues and enhance customer service.. . Stay updated on the latest tech trends and company offerings to provide accurate assistance.. . . Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.. . Prior experience in customer service, ideally within the technology sector.. . Strong communication and interpersonal skills with a customer-focused approach.. . Excellent problem-solving abilities and the capacity to work under pressure.. . Ability to handle multiple inquiries and manage tasks efficiently.. . Proficiency in CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends if needed.. . Company Location: Greece.