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Portuguese Speaking Customer Service For Global Payment Technology Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is pleased to present an exciting career opportunity for a Portuguese Speaking Customer Service Representative for a prominent Global Payment Technology Company. In this key role, you will provide exceptional customer support to Portuguese-speaking clients, assisting them with inquiries and solutions related to payment processing services. As a trusted representative of the company, you will ensure that customers receive the highest level of service, fostering a positive experience in their interactions. If you are passionate about customer service and the fintech industry, this is a perfect opportunity for you to thrive.. Key Responsibilities. . Deliver high-quality customer service in Portuguese, addressing client inquiries regarding payment solutions and processing issues.. . Assist customers in troubleshooting technical problems with payment systems, ensuring efficient and effective resolutions.. . Maintain comprehensive documentation of customer interactions, issues, and resolutions for quality assurance and continuous improvement.. . Collaborate with internal teams including technical support and sales to address and resolve complex customer issues.. . Stay informed on the latest company products and industry trends to provide accurate and relevant information to clients.. . Engage proactively with customers to ensure their ongoing satisfaction and loyalty to the company's services.. . Participate in training sessions to enhance your skills and stay updated on best practices in customer service and payment technology.. . . Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.. . Experience in customer service or support roles, particularly in the fintech or payment technology sectors, is preferred.. . Strong analytical and problem-solving skills, with a customer-centric approach to service delivery.. . Excellent verbal and written communication abilities, allowing you to engage professionally with clients.. . Able to handle multiple inquiries simultaneously and prioritize effectively in a fast-paced environment.. . Attention to detail and organizational skills for maintaining accurate customer records and documentation.. . A genuine interest in payment technologies and a desire to assist customers in navigating financial solutions.. . Company Location: Greece.