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Polish Speaking Customer Service For A Global Logistics Provider at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Polish Speaking Customer Service Representative for a leading global logistics provider. In this role, you will be an essential part of a diverse team, providing exceptional support to Polish-speaking customers who rely on our logistics services. You will address inquiries, manage shipment details, and resolve any issues that may arise, ensuring top-notch customer satisfaction in the fast-paced logistics environment. If you have a passion for customer service and are eager to contribute to a dynamic team, we would love to hear from you!. Key Responsibilities. . Deliver outstanding customer service in Polish, addressing inquiries related to shipment tracking, logistics solutions, and account management.. . Assist customers in resolving issues, providing timely and effective solutions to enhance their experience with logistics services.. . Maintain accurate records of customer interactions, transactions, and inquiries for quality assurance purposes.. . Collaborate with internal departments, such as operations and logistics, to assure smooth resolution of customer concerns.. . Provide updates to customers on shipment statuses and proactively communicate delays or changes.. . Stay informed about industry trends, services offered, and company policies to provide accurate information.. . Engage in ongoing training to enhance product knowledge and service skills.. . . Fluency in Polish and strong English communication skills, both written and spoken, are required.. . Previous experience in customer service, preferably in the logistics or transportation industry, is a significant advantage.. . Strong analytical and problem-solving skills to address customer concerns effectively.. . Excellent verbal and written communication abilities that foster positive interactions with customers.. . Able to multitask and prioritize effectively in a fast-paced work environment.. . Attention to detail and organizational skills for maintaining accurate records.. . A genuine interest in logistics and supply chain management will be highly regarded.. . Company Location: Greece.