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Clinician Support Specialist (CSS) (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Ambience Healthcare. We are currently looking for a . Clinician Support Specialist (CSS). in . United States. .. Join a mission-driven team dedicated to transforming healthcare through AI. In this role, you will be the primary point of contact for clinicians, helping them maximize the value of cutting-edge AI tools. You'll troubleshoot, educate, and advocate for users, ensuring they feel confident and supported at every step. This is an exciting opportunity for someone who thrives in fast-paced, collaborative environments and wants to directly improve healthcare delivery while shaping the future of clinical technology.. . Accountabilities:. . Serve as the go-to expert for clinicians, offering high-quality, real-time support that empowers them to focus on patient care.. . Troubleshoot and resolve issues efficiently, aiming for first-contact resolution to reduce friction and build trust.. . Create and maintain internal and external knowledge resources to help clinicians access information and reduce support volume.. . Analyze support trends, report insights to product and engineering teams, and contribute to the improvement of features and workflows.. . Continuously improve support systems and operations, optimizing tools and processes to enhance the clinician experience.. . . 2–5 years of experience in customer or technical support, ideally in SaaS or healthcare-related fields.. . Strong problem-solving abilities with the capacity to manage and resolve complex issues under pressure.. . Excellent communication skills, with the ability to clearly and empathetically engage with a wide range of users.. . A proactive mindset, with experience in building documentation, refining workflows, and improving support outcomes.. . A collaborative spirit, capable of working cross-functionally to drive innovation and continuous improvement in service delivery.. . . Company Location: United States.