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Customer Service Representative at Hireframe. . Respond to customer support inquiries via Atlas (support platform) and Dialpad (calls/texts). . Proactively get on the phone with customers when needed (not just limited to chat support). . Troubleshoot technical issues and guide users through workflows in the app. . Work with waste haulers, many of whom are less tech-savvy and appreciate phone-based support. . Recognize and share trends/themes in support issues with the broader team to inform product improvements. . . Flawless English (imperceptible that they are not U.S. based). . High IQ and strong critical thinking ability. . Super tech-savvy and able to quickly grasp complex software. . Strong communication skills (especially phone etiquette). . Comfortable and confident engaging with rough or direct personalities. . Proactive and able to identify repeat issues and flag for product/engineering follow-up. . Company Location: Philippines.