We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Call Center Team Lead at Neo Group. We are seeking an experienced Outbound Call Center Team Lead to join our dynamic team in the online betting industry. The ideal candidate will have a passion for sports and gaming, strong leadership skills, and a proven track record in sales and customer service.. . . Team Leadership. : Manage and motivate a team of outbound agents, providing guidance and support to achieve sales targets and customer satisfaction goals.. . . Sales Strategy Development. : Design and implement effective outbound call strategies to promote our online betting services, increasing customer engagement and conversion rates.. . . Performance Monitoring. : Track team performance against KPIs, analyze data to identify trends, and report findings to senior management.. . . Training and Development. : Conduct training sessions for new hires and ongoing coaching for existing team members, focusing on product knowledge, sales techniques, and compliance with gambling regulations.. . . Customer Engagement. : Utilize persuasive communication skills to engage potential customers, explain product offerings, and answer inquiries about online betting.. . . Compliance and Ethics. : Ensure all team operations adhere to legal standards and company policies regarding responsible gambling.. . . Feedback Implementation. : Gather feedback from agents on customer interactions and provide insights for product improvements and customer experience enhancement.. . . Collaboration with Marketing. : Work closely with the marketing team to align outbound calls with promotional campaigns and new product launches.. . Qualifications:. . . Demonstrated leadership experience in a call center setting, ideally within a sales-driven environment.. . Excellent communication and interpersonal skills.. . Ability to analyze data and derive actionable insights.. . Proficient with CRM tools.. . Desired Skills:. . . Strong sales and negotiation skills.. . Ability to work in a fast-paced and competitive environment.. . A passion for sports and gaming, with an understanding of betting markets.. . Strong understanding of online betting products and services.. . Company Location: Thailand.