2025-0188 Medical Management Application Testing Service - MON 7 Jul at EMW, Inc.. Deadline Date:. Monday 7 July 2025 . Requirement:. Medical Management Application Testing Service. Location:. Off-Site . Note: . Please refer to your Subcontract Agreement, article 6.4.1.a, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs. Period of Performance:. 2025 BASE: As soon as possible but not later than 18 August 2025 until 31 December 2025, with the possibility to exercise following options:. • 2026 option: from 01 January to 31 December 2026;. • 2027 option: from 01 January to 31 December 2027;. • 2028 option: from 01 January to 31 December 2028. Required Security Clearance:. NO SECURITY CLEARANCE REQUIRED. . 1 INTRODUCTION. The NATO Information and Communication Agency (NCI Agency) located in The Hague, The Netherlands, is currently involved in the development of new capabilities for NATO as well as in the support of existing capabilities. In the light of these activities, the C2 Centre is looking for software testing service.. 2 SCOPE OF WORK. Under the direction of the NCI Agency project team, the software testing service will develop and update manual and automated test plans for Medical Management application and its modules. . The service will cover the following:. • Participate in requirements elicitation, analysis and design discussions,. • Develop/conduct manual test procedures,. • Design and review manual test cases and provide feedback on suitability for automation,. • Develop/conduct unit and automated testing of software components,. • Lead and conduct the testing in the factory acceptance and user acceptance testing events,. • Report automated and manual test results,. • Support the development of testing pipelines,. • Attend virtual meetings.. The contractor will provide the service using a sprint-based approach. Each sprint is planned for a duration of 10 working days.. The service will be carried out accessing remotely the NCIA engineering facilities on Microsoft Azure.. The contractor will be part of a team (project manager, technical lead, software developers, etc.) and will work using an Agile and iterative approach using multiple sprints. The content and scope of each sprint will be agreed during the sprint-planning meeting.. Due to the AGILE approach of this project, there is a need to define a set of specific arrangements between the NCIA and the contractor that specifically defines the deliverables to be provided for each sprint as well as their associated acceptance criteria. This includes sprint planning, execution and review processes, which are detailed below:. Sprint Planning:. Objective: Plan the objectives for the upcoming sprint.. Kick-off meeting: Conduct a bi-weekly (every two weeks) meeting with the contractor to plan the objectives of upcoming sprint and review contractor`s manpower to meet the agreed deliverables.. Set sprint goals: Define clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, Quality standards as well as Key Performance Indicators (KPIs) for each task to be recorded in the sprint meeting minutes.. Agree on the required level of effort for the various sprint tasks.. Backlog Review: Review and prioritise the backlog of tasks, issues, and improvements from previous sprints.. State of completion and validation of each sprint status and sign off sprints to be submitted for payment as covered below.. Sprint Execution. Objective: Contractor to execute the agreed “sprint plans” with continuous monitoring and adjustments.. Regular meetings between NCIA and the contractor to review sprint progress, address issues, and make necessary adjustments to the processes or production methodology. The Meetings will be physically in the office.. Continuous improvement: Contractor to establish a continuous feedback loop to gather input from all stakeholders for ongoing improvements and their subsequent implementation depending on NCIA approval.. Progress Tracking: Contractor to use a shared dashboard or tool to track the status of the sprint deliveries and any issues.. Quality Assurance/Quality Check: Contractor shall ensure that the quality standards agreed for the sprint deliverables are maintained throughout the sprint.. Quality Control: NCIA to perform the Final Quality Control of the agreed deliverables and provide feedback on any issues.. Sprint Review. Objective: Review the sprint performance and identify areas for improvement.. At the end of each sprint, there will be a meeting between the NCIA and the Contractor to review the outcomes against the acceptance criteria comprising sprint goals, agreed quality criteria and Key Performance Indicators (KPIs).. Define specific actions to address issues and enhance the next sprint.. Sprint Payment. For each sprint to be considered as complete and payable, the contractor must report the outcome of their work during the sprint, first verbally during the sprint review meeting and then in writing within three days after the sprint’s end date by completing a Certificate of Acceptance – Annex B. A report must be sent by email to the NCI Agency Project Manager, highlighting all work performed against the agreed tasking list set for the sprint.. The contractor's payment for each sprint will be depending upon the achievement of agreed Acceptance Criteria for each task, defined at the sprint planning stage. This will include specific delivery targets, quality standards for each task.. If the contractor fails to meet the agreed Acceptance criteria for any task, the NCI Agency reserves the right to withhold payment for that task/sprint.. The payment shall be dependent upon successful acceptance as set in the above planning/review meetings. This will follow the payment milestones that shall include a completed Certificate of Acceptance – Annex B).. Invoices shall be accompanied with a Certificate of Acceptance – (Annex B) signed by the Contractor and project authority.. For efficiency purposes, the Contractor’s sprint meetings will be done together with the team’s development sprints although timewise they may not be fully aligned.. 3 DELIVERABLES AND PAYMENT MILETONES. The following deliverables are expected in 2025 from the work on this statement of work:. 1) Complete the activities/tasks agreed in each sprint meeting as per sections above.. 2) Produce sprint completion reports (format: e-mail update), which include the list of the deliverables of the week and work-in-progress activities by completing a Certificate of Acceptance – (Annex B).. 3) The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Scrum Master and/or Technical Lead.. 4) Payment schedule will be according to the payment milestones upon completion of the respective sprint.. 5) The Purchaser (NCIA) reserves the right to exercise a number of options of one or more sprints based on the same deliverables, at a later time, depending on the project priorities and requirements, at the following cost: for base year (2025) at the same cost, for following years (2026-2028) the Price Adjustment Formula will be applied in accordance with paragraph 6.5 of the Framework Contract Special Provisions.. 6) The payment shall be dependent upon successful acceptance of the sprint report and the Certificate of Acceptance – (Annex B).. 7) Invoices shall be accompanied with a Certificate of Acceptance (Annex B) signed by the contractor and the NCIA POC.. 2025 BASE: 18 August 2025 – 31 December 2025. Deliverable: Sprints for Medical Management Application software testing services. Quantity: 9 (Number of sprints is estimated considering a starting date 18 August 2025. This will be adjusted depending on the actual start date). Payment Milestones: After each sprint completion. 2026, 2027 and 2028 Options: 01 January – 31 December:. Deliverable: Sprints for Medical Management Application software testing services. NTE Sprint Cost (€): Price per sprint will be determined by applying the price adjustment formula as outlined in CO-115786-AAS+ Special Provisions article 6.5.. Quantity: Up to 25. Payment Milestones: After each sprint completion. 4 COORDINATION AND REPORTING. The contractor shall work off-site.. The contractor shall participate remotely in daily status update meetings, sprint planning, sprint review meetings and retrospectives and other meetings in person via electronic means using Conference Call capabilities, according to project manager’s instructions.. For each sprint to be considered as complete and payable, the contractor must report the outcome of their work during the sprint, first verbally during the sprint review meeting and then in writing within three (3) days after the sprint’s end date by filling the Certificate of Acceptance (Annex B).. 5 SCHEDULE. This task order will be active immediately after signing of the contract by both parties.. The base period of performance is expected to start on 18 August 2025 and ends not later than 31 December 2025, with the possibility to exercise following options:. • 2026 option: from 01 January to 31 December 2026;. • 2027 option: from 01 January to 31 December 2027;. • 2028 option: from 01 January to 31 December 2028.. 6 SECURITY. The security classification of the work will be up to NATO UNCLASSIFED. A NATO security clearance is not required.. 7 CONSTRAINTS. All the documentation provided under this statement of work will be based on NCI Agency templates or agreed with project point of contact.. All scripts, documentation and required code will be stored under configuration management and/or in the provided NCI Agency tools.. 8 PRACTICAL ARRANGEMENTS. The contractor providing the service may be required to travel to other sites within NATO for completing these tasks. Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of the AAS+ Framework Contract and within the limits of the NCIA Travel Directive.. The service must be performed by ONE contractor.. 9 REQUIRED QUALIFICATIONS. [See Requirements]. 10 DESIRABLE QUALIFICATIONS. [See Requirements]. 9 REQUIRED QUALIFICATIONS. Delivery of the services under this SOW requires a contractor with the following qualifications and experience:. . Minimum of 5 years of experience in verifying functional and non-functional requirements (e.g., development and execution of test cases, test data, etc.). . Minimum of 5 years of experience with software testing of web applications using a structured testing methodology. . Minimum of 5 years of experience with Microsoft Azure DevOps, specifically with its testing features. . Minimum of 3 years of experience with building automated tests with Selenium and Cucumber. . Minimum of 3 years of experience in organizing test events, e.g., Factory Acceptance tests, User Acceptance Tests, etc.. . Excellent troubleshooting, problem solving, and analytical skills,. . Experience with Dev(Sec)Ops and Agile software development and testing.. . Proven ability to integrate and work in a multinational team. . The ability to conduct all work in English. . 10 DESIRABLE QUALIFICATIONS. Experience in development and testing of software applications in the medical domain.. Company Location: Netherlands.
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