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Italian Speaking Customer Service for Retail at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is looking for an Italian Speaking Customer Service Agent to join our Retail team. In this engaging role, you will provide exceptional customer support to our Italian-speaking customers, assisting them with queries related to product availability, order status, and returns. Your primary goal will be to ensure a positive shopping experience for our customers. If you have a passion for retail, strong communication skills, and a commitment to customer service, we would love to have you on board!. Responsibilities. . Provide outstanding customer service in Italian for inquiries related to retail products and services.. . Assist customers with placing orders, managing returns, and tracking shipments.. . Offer detailed information about products, promotions, and policies.. . Resolve customer complaints and issues promptly, ensuring satisfaction.. . Document customer interactions accurately for future reference.. . Collaborate with various teams to ensure effective resolution of customer issues.. . Stay updated on product offerings and retail trends to provide informed assistance.. . . Fluency in Italian and English, both written and spoken.. . Experience in customer service, preferably in the retail sector.. . Strong communication skills with a focus on providing exceptional customer care.. . Ability to multitask and manage various customer inquiries effectively.. . Familiarity with customer service software or retail systems is beneficial.. . Detail-oriented with strong problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays, as required.. . Company Location: Greece.