We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Adoption Manager (Remote) at Opal. About the Job. As a Customer Adoption Manager, you will serve as the primary point of contact and advocate for a specific strategic customer, focusing on implementation, adoption, and daily interactions. You will work closely with the customer to understand their business objectives and define success with Opal.. You will lead the engagement and implementation strategy for your assigned customer, ensuring they derive maximum value from Opal. Your role will involve proactive engagement, fostering strong relationships, and driving adoption through effective change management practices.. About You. You are a passionate professional with a strategic mindset and exceptional communication skills. You are dedicated to ensuring customer success through proactive engagement and are adept at driving adoption and usage of SaaS solutions.. About Opal. Opal is the platform where marketing comes together! Opal combines a visual calendar, project management capabilities, and a content platform - all tailored to what marketers and communicators need. Visit workwithopal.com to learn why Opal is trusted by leading brands including Target, Starbucks, General Motors, and many more!. Responsibilities. . Establish and maintain strong customer relationships to drive adoption and success.. . Lead customers through Opal's implementation process, ensuring they achieve desired outcomes.. . Develop and execute change management plans to drive continuous value and user retention.. . Serve as the Opal product expert, guiding customers to leverage platform functionalities effectively.. . Advocate for customer needs internally, collaborating with cross-functional teams (Education, Support, Sales, Product, Marketing).. . Improve internal processes for troubleshooting and resolving customer issues promptly.. . Utilize digital CRMs to manage customer information accurately and identify growth opportunities.. . Proactively address customer concerns to mitigate churn risks and identify expansion opportunities.. . Travel to visit customer(s) onsite, approximately 1x per quarter. . . Performance Metrics. . Customer Adoption Rate. . User Engagement and Adoption Metrics. . Customer Satisfaction and Net Promoter Score (NPS). . Skills, Experience, Knowledge . . . 5+ years of experience in enterprise customer success or similar roles in SaaS, ideally in marketing technology.. . Proven track record of driving customer adoption and achieving retention goals.. . Strong analytical skills to correlate user data with business outcomes.. . Excellent project management skills and ability to prioritize effectively in a fast-paced environment.. . Deep understanding of marketing technology and competitive landscape.. . Exceptional communication skills, including presentations to diverse stakeholders.. . Experience working collaboratively across teams and cultures.. . Natural alignment with Opal’s Values: Open & Honest, Passionate, Accountable, Level-Up, Intentional, Teamwork, and Excellence. Experience in working with/on marketing teams . Education. . Undergraduate degree or equivalent experience required; advanced degree in a related field a plus. Company Location: United States.