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Dutch Speaking Customer Service Agent Financial Services - 2000 Euro Per Month at Mercier Consultancy BG. Mercier Consultancy is thrilled to announce an opening for a Dutch Speaking Customer Service Agent in our Financial Services division, offering a competitive salary of 2000 euros per month. In this important position, you will be the primary point of contact for our Dutch-speaking clients, providing them with exceptional support and assistance related to our financial products and services. Your responsibilities will include addressing inquiries, resolving issues, and ensuring that our customers receive the highest level of service. If you are passionate about finance and committed to delivering outstanding customer service, we want to hear from you!. Responsibilities. . Respond promptly to customer inquiries in Dutch concerning financial services via phone, email, and chat.. . Provide clear and accurate information about our financial products, services, and account management processes.. . Assist clients with troubleshooting account issues and managing transactions effectively.. . Maintain detailed records of customer interactions and follow-up actions in our systems.. . Collaborate with the financial services team to improve overall customer experience and resolve complex cases.. . Stay updated on industry regulations and service offerings to provide informed assistance to clients.. . Collect customer feedback to identify service enhancements and contribute to team improvements.. . . Fluency in Dutch and English, both written and spoken.. . Prior experience in customer service, especially in the financial services industry.. . Strong communication skills with a customer-oriented approach.. . Effective problem-solving skills and the ability to handle challenging situations gracefully.. . Familiarity with financial products and the capability to explain complex information clearly.. . Proficient in using customer service software and relevant financial applications.. . A reliable team player who can also work independently in a fast-paced environment.. . Company Location: Portugal.