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Spanish Speaking Frontline Support Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking Frontline Support Representative. This role is tailored for individuals who are passionate about delivering outstanding customer service and support to Spanish-speaking clients. By joining our dynamic team, you will serve as the vital link between our customers and our services.. Responsibilities. . Provide top-notch frontline support to Spanish-speaking clients through phone, email, and live chat channels.. . Assist customers with inquiries about products, services, and account-related issues.. . Effectively troubleshoot and resolve customer complaints to ensure satisfaction.. . Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.. . Collaborate with team members to sustain high service levels and enhance customer encounters.. . Identify opportunities for improvement in service delivery and contribute to the development of best practices.. . Remain knowledgeable about company products and services to provide accurate information to customers.. . . Fluency in Spanish and English, both written and spoken.. . Prior experience in customer service or a related support role is highly desirable.. . Excellent communication and interpersonal skills.. . Strong problem-solving capabilities with a customer-oriented approach.. . Able to thrive in a fast-paced environment and manage several tasks effectively.. . Familiarity with CRM software and basic computer skills.. . Positive attitude, eagerness to learn, and commitment to delivering excellent service.. . Company Location: Spain.