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Player Support Representative (with Technical Support Expertise) at Side. We are looking for a Player Support Representative with solid technical support experience. As part of a team, the Player Support Representative will provide chat and email customer and . TECHNICAL SUPPORT. for gamers by maintaining a positive, empathetic, and professional attitude towards players and delivering a high level of experience. . In this . role. , you'll have the. flexibility to choose shifts or time based on your availability.. Service Duration. : The service shall span a period of six months. Pre-project Training. : You shall undergo a paid training as needed before participating in the project.. Commencement of the Project. :. Successful completion of the pre-project training period, and a two (2) week nesting period is a must. . Refresher Training. : You shall maintain and update your knowledge by participating in refresher training every X weeks/days without any compensation, as a prerequisite for continuing your services with Side.. Work Schedule: . Your . work schedule will be flexible, with shifts made available for your selection according to your preference. . However, you shall agree and understand that the allotment of shifts shall purely be on a first-come, first-served basis. The schedule will be forecasted on a weekly basis from Monday to Sunday, inviting all participating freelancers to self-schedule.. Schedule Changes. : While the forecasted schedule may undergo minimal changes (additions or removals), you will be notified promptly of any alterations.. Grab Shift. : You shall grab a minimum of . 8 hours each day. . The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of Side.. You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).. Responsibilities:. . Promptly respond and help players with their questions, queries, and problems either via email and/or chat.. . Resolve player complaints and problems by quickly identifying the issue, . troubleshooting effectively. , providing accurate information, and following up to ensure correct resolution.. . Explain and guide customers through product features and functionalities.. . Stay focused on the quality by ensuring consistency and adherence to high standards. . . Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.. . Maintain an average handle time of 8 minutes on email and 12 minutes on chat.. . Handle up to three concurrent chats while working on a chat channel.. . To deliver a customer satisfaction level of 70% or above.. . Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and processes.. . Qualifications:. . Understanding of how to troubleshoot product features and functionalities.. . Experience providing technical-oriented customer service.. . Ability to conduct research to stay on top of game software and hardware trends.. . Minimum Technical Requirements for this job include:. . . Windows/Apple laptop or desktop. . . Latest processor and operating system. . Minimum of 8 GB RAM. . Microphone and audio enabled. . Available free USB port. . . . Internet speed: 50 Mbps or higher and back up internet. . Ideal candidates must have the following:. . . Strong written & verbal communication skills.. . Full proficiency in the English language.. . Logical, analytical, and reasoning skills.. . Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.. . The willingness to adapt to our working style and method.. . Good computer skills and fair networking knowledge.. . A positive, empathetic, and professional attitude towards players at all times . . Company Location: Philippines.