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Dutch Speaking Customer Service for Online Marketplace - Work In Greece at Mercier Consultancy. Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Service Representative to join our Client's Online Marketplace team. In this engaging role, you will provide outstanding support to our Dutch-speaking customers, assisting them with inquiries related to our diverse range of products and services offered on our online platform.. Your fluency in Dutch will play a key role in helping customers navigate the marketplace, resolve issues, and ensure their shopping experience is smooth and enjoyable. As a member of our dedicated team, you will significantly contribute to maintaining high customer satisfaction and loyalty.. Responsibilities. . Deliver exceptional customer service in Dutch via phone, email, and chat regarding marketplace inquiries. . Assist customers with product information, order status, returns, and other seller-related inquiries. . Efficiently resolve customer issues and complaints, providing timely solutions. . Document and track customer interactions accurately in our CRM system. . Coordinate with internal teams to ensure swift resolution of complex inquiries. . Collect customer feedback to improve our products and services. . Stay informed about the latest trends in e-commerce and online shopping. . . Fluency in Dutch and English, with strong communication skills. . Excellent customer service orientation and ability to solve problems effectively. . Prior experience in customer service, especially in e-commerce or online retail, is preferred. . Able to multitask and manage customer inquiries in a fast-paced environment. . Detail-oriented with strong organizational skills. . Passion for online shopping and a commitment to providing a positive customer experience. . Familiarity with customer support software and CRM systems is a plus. . Company Location: Netherlands.