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Norwegian Speaking End User Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce a vacancy for a Norwegian Speaking End User Support Specialist. This position is tailored for driven professionals who are enthusiastic about technology and committed to providing excellent support services. As a Norwegian Speaking End User Support Specialist, you will play a crucial role in assisting Norwegian-speaking clients by resolving their technical concerns and ensuring a positive user experience.. Responsibilities. . Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.. . Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.. . Guide users on effectively utilizing different applications and systems.. . Maintain accurate records of support interactions and resolutions using a ticketing system.. . Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.. . Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.. . Stay updated with new technologies and updates to continuously improve service delivery.. . . Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.. . Previous experience in end user support or a customer service role is highly desirable.. . Strong analytical and problem-solving skills to address technical challenges.. . Excellent customer service skills and a desire to help others.. . Familiarity with support ticketing systems and remote support tools is beneficial.. . Able to manage multiple priorities and work independently in a fast-paced environment.. . A passion for technology and a willingness to learn and grow.. . Company Location: Norway.