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Customer Success Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Posit. We are currently looking for a Customer Success Manager in United States.. Join a fast-growing and mission-driven team dedicated to empowering data science professionals with powerful and flexible tools. As a Customer Success Manager, you’ll play a key role in ensuring enterprise customers fully leverage their investment, particularly in on-premise environments. You’ll act as a trusted advisor, guiding clients through complex deployments and aligning their use of advanced analytics tools with strategic business outcomes. This is a dynamic role that combines relationship building, strategic thinking, and hands-on support across technical and non-technical stakeholders. If you’re passionate about enabling customer success and driving long-term value, this is the role for you.. . Accountabilities:. . Drive adoption and maximize the business value of on-premise and cloud-based solutions across customer environments.. . Guide customers toward measurable success through personalized engagement, technical advice, and proactive support.. . Build long-term relationships with stakeholders across business and IT, becoming a trusted advisor at every level.. . Uncover and surface expansion opportunities by identifying new use cases aligned with customer goals and infrastructure.. . Strategically partner with Account Management to align on success metrics, growth strategies, and renewal objectives.. . Influence internal teams (Support, Product, Engineering) by communicating customer needs, especially around on-premise product improvements.. . Anticipate and mitigate risks early in the customer journey; coordinate internal resources to resolve issues.. . Actively advocate for customers, providing insights and feedback to improve products, services, and go-to-market strategies.. . Support the broader customer community by connecting users with resources, best practices, and learning opportunities.. . . . 3+ years in Customer Success or similar roles, preferably in data science, analytics, or enterprise software.. . Proven ability to guide enterprise customers through complex challenges to achieve strategic outcomes.. . Strong business acumen, with a passion for data-driven decision-making and advanced analytics tools.. . Excellent stakeholder management skills and the ability to build trust with technical and business leaders.. . Experience working cross-functionally with Sales, Engineering, and Support to align on goals and strategy.. . Strategic and results-driven mindset, with strong organizational and project management skills.. . Clear and confident communicator, adept at navigating complexity and simplifying technical concepts.. . Proficient with CRM systems (Salesforce preferred) and productivity tools.. . Ability to understand deeply technical products and deliver relevant value to users.. . Nice to have:. . Familiarity with Posit’s product suite (e.g., Workbench, Connect, Package Manager).. . Understanding of open-source tools in R and Python.. . Knowledge of on-premise environments and cloud platforms (AWS, Azure, GCP).. . Experience with Databricks, Snowflake, and enterprise security/compliance concepts.. . Company Location: United States.