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Japanese Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to announce a vacancy for a Japanese Speaking Support Specialist within our Online Travel Agency. In this essential role, you will be the primary contact for our Japanese-speaking clients, providing them with outstanding support and expertise as they navigate their travel inquiries and bookings. Your responsibilities will include addressing customer questions concerning travel options, resolving issues, and assisting clients with our online booking platform. If you have a passion for travel and delivering exceptional customer service, we encourage you to apply!. Responsibilities. . Provide exemplary customer support to Japanese-speaking clients via phone, email, and chat.. . Assist customers with inquiries regarding travel bookings, itineraries, and related travel services.. . Proactively resolve client issues to ensure high levels of customer satisfaction.. . Guide clients through our online booking platform and provide technical assistance when needed.. . Document and track customer interactions and feedback for continuous service improvement.. . Work collaboratively with internal teams to escalate and resolve complex issues effectively.. . Remain informed about travel industry trends and company offerings to provide accurate information to clients.. . . Fluency in Japanese and English, both written and spoken.. . Previous experience in customer support or service-oriented roles, preferably in the travel industry.. . Strong communication skills focused on resolving client inquiries efficiently.. . Able to work independently as well as part of a collaborative team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . A genuine passion for travel and eagerness to assist clients in their journeys.. . Flexibility to work varied hours, including weekends and holidays as necessary.. . Company Location: Spain.