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Production Support Analyst (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . Claritas Rx. . We are currently looking for a . Production Support Analyst. in the . United States. .. This is a 6-month contract opportunity for a technically skilled support professional to ensure the smooth functioning of a healthcare-focused SaaS platform. You'll play a key role in monitoring systems, resolving technical issues, and collaborating across teams to maintain service quality and uptime. The position blends technical troubleshooting with cross-functional communication, offering a fast-paced environment and meaningful impact on patient access to care. Ideal for those who thrive on problem-solving and operational excellence.. . Accountabilities:. . Monitor the production SaaS platform for issues in data ingestion, transformation, and analytics performance.. . Triage and resolve production incidents to minimize user disruption and system downtime.. . Escalate complex technical problems to the engineering or product teams when necessary.. . Collaborate with cross-functional teams including engineering, data management, and customer success to ensure smooth system operations and client satisfaction.. . Maintain detailed documentation for incidents, resolutions, and post-incident reviews to support process improvement.. . Contribute to internal knowledge bases, support documentation, and process automation initiatives.. . Run basic SQL queries to validate data and assist in troubleshooting technical issues.. . . Minimum 2 years of experience in production or technical support roles, ideally within a SaaS or data-centric environment.. . Proficient in basic SQL and familiar with database concepts.. . Comfortable using monitoring tools, ticketing systems, and incident management workflows.. . Experience with Python scripting and troubleshooting software systems.. . Strong analytical thinking, communication, and collaboration skills.. . Able to manage competing priorities independently in a fast-paced setting.. . Bonus: Familiarity with healthcare data, QuickBase, AWS, data integration tools, analytics platforms, and agile tools like JIRA.. . Company Location: United States.