We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Lead at Chuffed.org. 🌍 Help Support the World’s Biggest Social Justice Movements. Role: Customer Support Lead. Location: Australia, remote. Type: Full-time. Chuffed.org is a global crowdfunding platform powering the world’s biggest social justice movements. We’ve helped raise over $250M across 35,000 campaigns in 23 countries and we’re just getting started.. In the last year we’ve grown 3x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.. We’re now hiring a Customer Support Lead to help us deliver an outstanding experience for our campaigners and donors, while building a world-class support function that scales with our growth.. Here’s what you’ll do:. Lead and develop the team. . Manage, mentor, and motivate our two Customer Support Specialists. . Coach the team through regular check-ins and foster a culture of empathy, accountability, and continuous improvement. . Jump into the support queue yourself when needed. . . Improve our support operations. . Maintain, update, and modernize our support documentation and processes. . Handle complex or high-priority escalations with speed and empathy, which may involve investigating technical issues and payment or customer data. . Implement systems to track performance metrics like response times, resolution rates, and customer satisfaction. . . Turn insights into action, and build the next version of how we do support. . Distill recurring support issues into clear product feedback for the team. . Summarize top customer pain points and share insights with the broader team each month. . Own the implementation of AI-powered tools to improve efficiency and response quality. . We care more about your mindset than your resume. If you see yourself in the traits below, we want to hear from you:. . 5+ years experience in customer support with at least 2 years in a leadership role, focusing on email based support. . Experience mentoring, coaching, and motivating a small support team. . Experience improving support processes, workflows, and documentation.. . A customer-first mindset with excellent written and verbal communication skills.. . Strong analytical skills — comfortable interpreting data and turning insights into action.. . Preferred: customer support experience in a technology, analytics or software company. . Bonus: experience with AI-driven support tools, platforms like Lorikeet, Decagon, Sierra.. . Bonus: experience with activists, fundraisers or online marketplaces.. . . 🙌 Don’t Meet Every Requirement?. That’s ok — we’re not ticking boxes here. If you’re excited about our mission and think you’d be great at this role, we encourage you to apply.. Company Location: Australia.