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Portuguese Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an opening for Portuguese Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who are enthusiastic about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will engage with clients in Portuguese, assisting them with their telecommunications needs and ensuring they receive the best possible experience.. Key Responsibilities. . Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Portuguese.. . Assist customers with account setup, billing inquiries, and service modifications.. . Provide timely and accurate information regarding product features, promotions, and service availability.. . Resolve customer complaints and technical issues effectively to ensure customer satisfaction.. . Accurately document all customer interactions and maintain detailed records in the CRM system.. . Collaborate with internal teams to enhance service delivery and overall customer experience.. . Stay updated on new products, services, and industry trends to better assist customers.. . . Fluency in Portuguese (both written and spoken) is essential; proficiency in English is an advantage.. . Previous experience in customer service, particularly within the telecommunications sector, is preferred.. . Strong communication and interpersonal skills with a customer-centric attitude.. . Excellent problem-solving abilities and the capacity to work under pressure.. . Ability to multitask effectively and prioritize customer needs.. . Proficiency in using CRM software and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.