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Customer Success Manager at maxRTE. Position Overview:. maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare -- insurance eligibility. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves.. What You'll Do:. . Own a sizable book of business with some of maxRTE's largest clients -- you will be goaled on retaining and growing these relationships. . Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders. . Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes . . Monitor customer usage data to extract insights about client health and troubleshoot issues. . Set up, maintain, and update configurations in our software platform to meet the needs of each client. . Become a product expert in all facets of maxRTE. . Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap. . Lead new client onboardings and integrations. . Who You Are:. . You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus.. . You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment. Experience with complex healthcare systems, such as Epic, is strongly preferred.. . You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem.. . You’re comfortable developing customer success strategies using data-driven insights.. . You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike.. . You can lead technical and/or software integrations and own customer-facing documentation.. . You can manage complex projects from inception to execution to KPI measurement.. . You provide frequent, clear and concise written and verbal communication.. . You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission.. . Company Location: United States.