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Customer Success Associate - Influencer Marketing Platform at Remote Recruitment. Customer Success Associate – Influencer Marketing Platform. Job Overview. Are you passionate about social media, influencer marketing, and building strong client relationships? Join a fast-growing UK-based influencer marketing platform that connects brands and influencers across the hospitality sector. As a Customer Success Associate, you’ll play a pivotal role in ensuring client satisfaction, onboarding success, and long-term engagement. You’ll work closely with both brands and influencers to accelerate platform adoption and contribute to the company's vision of becoming the global leader in influencer marketing.. This is a fantastic opportunity to be part of an innovative and supportive team, with career growth, flexibility, and exciting exposure to global influencer campaigns.. Key Responsibilities. Customer Success & Onboarding. . Assist in customer sign-ups and ensure timely and effective onboarding. . . Interview and vet influencers applying to join the platform. . . Conduct influencer outreach through Instagram, TikTok, and LinkedIn. . . Support brand recruitment through social media and professional platforms. . . Build onboarding profiles for both influencers and brand partners. . . Personalise and send direct messaging templates to engage prospective users. . . Retention & Engagement. . Support customer retention with ad hoc account management. . . Maintain accurate CRM data in HubSpot. . . Monitor the performance of social media recruitment campaigns. . . Provide insights and reporting on campaign effectiveness for internal stakeholders. . . Qualifications and Experience. . Prior experience in influencer marketing, social media, customer engagement, or marketing. . . Strong familiarity with Instagram, TikTok, and LinkedIn for outreach and brand interaction. . . Understanding of customer success principles or account management practices. . . Experience using CRM platforms such as HubSpot (advantageous). . . Must have access to a reliable internet connection and a personal laptop. . . Company Location: South Africa.