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Communications / Information Specialist at Elevate and Delegate. Job Objective:. . Monitor and manage staff and client communication channels.. . Respond appropriately to messages, refer them to management when necessary, or document the information accurately.. . Interface with management to ensure timely action on communications requiring their attention.. . Key Responsibilities. Slack Communication. . Utilize all Slack channels effectively.. . Adhere to the company’s communication style and guidelines.. . Send daily reminders to cleaning technicians.. . Provide real-time accountability feedback when processes and procedures are not followed.. . Problem solve to ensure technicians have answers to questions within minutes, using different systems to acquire necessary information.. . . Document and address job notes, problems at job sites, pet-related issues, and emergency communications.. . Handle photos of equipment, watches, and other documentation as required.. . Quickly, urgently, and accurately respond to communication, within 2 minutes of each received message.. . Textline Communication. . Use Textline efficiently as a primary communication tool. . Adhere to the company’s communication style.. . . Address client questions for technicians, breakages, entry problems, schedule changes, delays, and add-ons.. . Notify clients about freebies and provide suggestions for referrals or cleaning tips.. . Communicate issues that occur in homes to clients and problem solve, as needed.. . Respond to inbound messages or notify appropriate department when a message requires their attention within 2 minutes of receiving it.. . Monitoring and Documentation. . Ensure technicians are on time by monitoring schedules and communication.. . Verify required communication is sent for each clean.. . Review before-and-after photos in Company Cam and verify all photos were submitted, and after photos don’t show any missed areas.. . . Record notes in client files based on communications from technicianx or clients.. . Use company software for documentation and task management.. . Admin/Other Tasks. Other tasks as assigned. May include but are not limited to . Strong communication skills with attention to detail.. . Proficiency in using Slack, Textline, Jobber, Responsibid, Freshdesk, and Company Cam (or ability to learn quickly).. . Ability to prioritize and respond to communications effectively.. . Familiarity with managing and documenting processes in a remote environment.. . Comfortable with holding someone accountable when processes are not followed.. . Strong written and verbal communication skills.. . Ability to multi-task and handle multiple threads of communication simultaneously.. . Strong problem solving abilities and initiative to present solutions for repeat issues.. . Company Location: Philippines.