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Receptionist at Political Asylum Lawyers. Who We Are. Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States to secure their here through asylum, combining exceptional standards with deep respect for the human reality behind every case.. The people we represent have already survived the unimaginable. They come to us during the most vulnerable moment of their lives, and we treat that responsibility with the seriousness it deserves.. What we do changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to build a safe and stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.. Working here means:. High-stakes responsibility: our work is of great consequence for our clients. Deeply meaningful outcomes: we profoundly change our clients' lives for the better. Emotionally demanding moments: resilience and maturity are essential. High standards and constant growth: excellence and continuous improvement are expected. Mission-driven teamwork: we're passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another.. If you want a career where your skills create tangible change in the world, this is it.. The Role. In this role, you'll be an integral part of our team's mission of helping immigrants secure their future in the United States through asylum. We believe that those fleeing persecution deserve expert guidance and unwavering support as they seek safety and a new beginning in the United States.. You'll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.. As our Receptionist, you'll serve as the vital first point of contact for our firm, managing communications with prospective clients, clients, and government officials. You'll perform a wide range of both administrative and substantive tasks, with the core function being engaging on the telephone and in writing with a range of stakeholders. Your exceptional phone presence will put callers instantly at ease, creating an environment where often-anxious potential clients and clients feel genuinely heard, respected, and supported from their very first interaction with our firm.. What You'll Do. Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:. Manage inbound and outbound communications with prospective clients, clients, and government officials in both English and Spanish, ensuring everyone has an excellent experience with the firm. Answer and place phone calls in both languages with exceptional phone presence that builds trust and rapport, leaving stakeholders consistently impressed by your blend of warmth, empathy, and unmistakable competence. Review, route, and respond to text messages and emails, directing them to the appropriate persons in a timely manner. Follow communication scripts and use knowledge of the company's services to go off-script when necessary to provide exceptional client service. Return phone calls and reply to emails from leads promptly and professionally. Perform various administrative tasks as necessary to support the firm's operations. Recommend improvements for systems and processes to boost organizational efficiency based on your frontline experience. Adapt flexibly to changing policies and procedures as the firm grows and optimizes its delivery of services. We're looking for professionals who combine technical competence with genuine passion for our mission. The ideal candidate brings:. REQUIRED QUALIFICATIONS. Minimum 2 years of experience managing inbound calls (call center experience preferred). Commitment to our mission: . deeply passionate about helping immigrants secure their future in the United States through asylum. Bilingual fluency: . speaks Spanish and English fluently and is comfortable using both languages professionally every day. Outstanding interpersonal and communication skills: . possesses exceptional phone presence that puts callers instantly at ease, creating an environment where often-anxious potential clients and clients feel genuinely heard, respected, and supported. Exceptional organizational skills:. detail-oriented with the ability to keep track of multiple taskings and meet deadlines. Self-starter mentality: . able to perform at a high level with minimal supervision in a remote work environment. Tech-focused skills:. demonstrates eagerness to learn new online systems and procedures quickly. Emotional intelligence: . empathetic, with strong judgment and discretion when engaging with people facing crisis. Works well under pressure:. able to handle pressure and intense moments while maintaining professionalism and delivering top-notch work. Flexibility: . adaptable to changing policies, procedures, and daily taskings in a fast-growing organization. Remote work readiness:. has a quiet workspace, fast internet connection, and the discipline to stay on task without close supervision. Company Location: Colombia.