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Learning & Training Specialist / Russian speaker / Remote at WHIZZ. Position. : Learning & Training Specialist. Location:. Remote. Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly.. We are looking for a . Learning & Training Specialist. to strengthen the performance, knowledge, and operational excellence of our customer service team. This role requires a detail-oriented and proactive professional with a strong background in training, process optimization, and knowledge management. The ideal candidate will play a key role in developing and delivering training programs, refining support resources, and driving continuous improvement across customer service operations.. Responsibilities:. . Maintain and update the Customer Service Knowledge Base, including the creation of new instructions and communicating updates to the team.. . Develop new scripts and training materials based on recurring issues, customer feedback, and team needs.. . Review and improve existing communication scripts (chat, phone, in-person) to ensure consistency, clarity, and alignment with customer experience standards.. . Organize and lead regular training and refresher sessions for both remote and on-site teams.. . Conduct one-on-one coaching sessions to identify areas for improvement and support individual development plans.. . Audit existing internal processes and suggest improvements to enhance efficiency and reduce manual workload.. . Work closely with stakeholders to identify opportunities for automation in support and training workflows.. . Participate in initiatives aimed at enhancing and automating the customer service environment and internal processes.. . . Proven experience in developing and delivering training programs within a customer service environment.. . Excellent written and verbal communication skills, with the ability to create clear and engaging support content and scripts.. . Strong organizational and presentation skills, with experience in leading group and one-on-one training or coaching sessions.. . Ability to maintain and manage knowledge bases or internal documentation tools.. . Experience in analyzing recurring issues, customer feedback, and team needs to design targeted training materials.. . Proficiency in English and Russian. . Company Location: Georgia.