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Finnish Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to offer an exciting opportunity for a Finnish Speaking Support Specialist for our Online Travel Agency. In this integral role, you will be responsible for providing outstanding customer support to our Finnish-speaking clients, assisting them with their travel inquiries and bookings. Your primary responsibilities will include addressing questions about travel options, resolving customer issues, and guiding clients through our online booking platform. If you have a passion for travel and a commitment to helping others, we encourage you to apply and become a valued member of our team!. Responsibilities. . Deliver high-quality support to Finnish-speaking clients via phone, email, and live chat.. . Assist customers with inquiries regarding travel bookings, itinerary adjustments, and other travel-related services.. . Effectively resolve client issues to ensure customer satisfaction at all times.. . Guide clients in navigating our online booking platform and provide technical assistance as needed.. . Maintain accurate documentation of customer interactions and feedback to support service improvements.. . Coordinate with internal teams to escalate complex problems and ensure prompt resolutions.. . Stay informed about the latest travel industry trends and company offerings to provide relevant information to clients.. . . Fluency in Finnish and English, both written and spoken.. . Experience in customer support or service roles, preferably within the travel industry.. . Excellent communication skills with a focus on efficiently resolving client inquiries.. . Able to work independently while also contributing as part of a team.. . Comfortable using technology and online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as required.. . Company Location: Spain.