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Czech-Speaking Customer Service for Online Retail Department In Greece at Mercier Consultancy. Mercier Consultancy is excited to offer an opportunity for a Czech-Speaking Customer Service Representative in our Client's Online Retail Department, based in Greece. In this vital role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our diverse range of products available on our online retail platform.. Your fluency in Czech will be essential for delivering friendly and effective customer service as you help clients with order placements, product questions, and any issues they may encounter during their shopping experience. Your dedication to customer satisfaction will help foster loyalty and enhance our online retail service.. Responsibilities. . Provide outstanding customer service in Czech via phone, email, and chat regarding online retail inquiries. . Assist customers with product information, order status, and returns. . Efficiently resolve customer complaints and inquiries in a professional manner. . Document all customer interactions accurately in our CRM system. . Collaborate with internal teams to ensure timely order processing and fulfillment. . Gather feedback from customers to help improve products and services. . Stay informed about promotions, product launches, and trends in online retail. . Fluency in Czech and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter. . Strong customer service orientation and problem-solving abilities. Experience in customer service, particularly in online retail or e-commerce, is preferred. Able to manage multiple customer inquiries and provide timely solutions. Detail-oriented with strong organizational skills. Genuine interest in online shopping and a desire to enhance the customer experience. Familiarity with customer support software and CRM systems is a plus. Company Location: Greece.