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Italian Speaking Technical Support Advisor at Mercier Consultancy Europe. Mercier Consultancy Europe is seeking an Italian Speaking Technical Support Advisor to join our dedicated team. In this role, you will be responsible for providing high-quality technical assistance to our Italian-speaking clients, helping them navigate and resolve any issues they encounter with our products and services. If you are enthusiastic about technology and have a passion for customer service, this could be your ideal job!. Responsibilities. . Offer technical support to customers in Italian through multiple channels, including phone, email, and chat.. . Troubleshoot and resolve technical issues effectively while providing clear instructions to clients.. . Maintain accurate documentation of customer interactions and technical problems for reference and improvement.. . Work collaboratively with team members to enhance overall service quality and customer satisfaction.. . Stay updated on product features and industry trends to deliver knowledgeable support.. . Participate in training and development opportunities to grow your technical skills and product knowledge.. . . Fluency in Italian and English, both written and spoken, is essential.. . Previous experience in technical support or customer service is preferred.. . Strong problem-solving skills and the ability to stay calm under pressure.. . Excellent communication and interpersonal skills for effective customer engagement.. . Proficient in using customer support systems and troubleshooting tools.. . A keen interest in technology and a strong desire to assist customers.. . Flexible with work hours to meet the demands of the role.. . Company Location: Greece.