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Italian Speaking Customer Service for Social Media industry at Mercier Consultancy MD. 🌟 Join our team at Mercier Consultancy MD as we embark on an exciting journey within the Social Media industry! We're on the lookout for passionate and dynamic Italian Speaking Customer Service Representatives. If you love connecting with people and are keen on helping users navigate the vibrant world of social media, this role is perfect for you!. As a customer service representative, you will play a pivotal role in assisting our clients, ensuring their questions are answered, and their experiences are nothing short of excellent!. Key Responsibilities. . Engage with customers via phone, email, and chat in Italian, addressing inquiries about social media platforms and features.. . Guide users with troubleshooting tips, ensuring they make the most of their social media experience.. . Provide information on best practices, policies, and updates in a clear and friendly manner.. . Resolve customer complaints swiftly while keeping a positive rapport.. . Document all interactions in our CRM system, maintaining accurate records of customer feedback.. . Collaborate with internal teams to enhance service delivery and user satisfaction.. . Stay updated on the latest social media trends and features to assist clients effectively.. . . Fluency in Italian (both verbal and written) is a must; knowledge of English is an advantage.. . Previous customer service experience, ideally in the social media or tech environment, is preferred.. . Outstanding communication and interpersonal skills to connect with customers effortlessly.. . Ability to convey complex information in a clear, engaging manner.. . Strong problem-solving skills and a friendly, positive attitude.. . Proficient in using customer service tools and CRM software.. . Willingness to work flexible hours, including evenings and weekends.. . Company Location: Greece.