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Customer Support Agent at Remote VA. Job Title:. Customer Support Agent (with Shopify & Gorgias Experience). Location:. Remote (Philippines preferred). Position Type:. Full-Time. About the Role. We are looking for . 2 dedicated Customer Support Agents. to join our team. The ideal candidates will have excellent communication skills, a strong customer-first mindset, and hands-on experience with . Gorgias. and . Shopify. . In addition to handling customer inquiries, you will also be responsible for . editing and adding products. to our online store.. Key Responsibilities. . Provide timely, professional, and empathetic support to customers via . Gorgias. (email, chat, or social channels). . . Handle customer inquiries, order updates, returns, and refunds efficiently. . . Troubleshoot product and order-related issues and escalate when necessary. . . Maintain accurate and up-to-date product listings in . Shopify. , including descriptions, images, and pricing. . . Ensure all product updates are accurate and aligned with company branding. . . Monitor and report recurring issues or customer feedback to improve processes. . . Collaborate with the team to optimize the overall customer experience. . . Preferred Skills (a plus, but not required):. . Experience with e-commerce operations beyond customer support. . . Familiarity with online retail workflows such as fulfillment, returns, and promotions. . Qualifications. . Proven experience in . Customer Support. (e-commerce preferred). . . Strong working knowledge of . Gorgias. (required). . . Hands-on experience managing products in . Shopify. (required). . . Excellent written and spoken . English communication skills. . . . Strong organizational skills and attention to detail. . . Ability to multitask and work independently in a remote environment. . . Positive, solution-oriented mindset with a focus on customer satisfaction. . . Company Location: Philippines.