We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Italian Speaking Customer Service for Retail industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Italian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who love interacting with customers and are passionate about providing top-notch service. As a key member of our team, you will support customers in navigating their retail inquiries and enhancing their shopping experience, all while communicating in Italian.. Key Responsibilities. . Respond to customer inquiries regarding retail products, services, and store policies via phone, email, and live chat in Italian.. . Assist customers with order placements, returns, and any service-related questions.. . Provide detailed product information and recommendations to enhance customer satisfaction.. . Resolve customer complaints and issues promptly and professionally.. . Document all customer interactions accurately in the customer relationship management (CRM) system.. . Collaborate with team members to ensure efficient service delivery and promote team objectives.. . Stay updated on product lines, promotions, and industry trends to offer informed assistance.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage.. . Previous experience in customer service, particularly in the retail sector, is preferred.. . Excellent communication and interpersonal skills with a customer-focused approach.. . Strong problem-solving abilities and the capability to handle multiple inquiries effectively.. . Attention to detail and organizational skills.. . Proficiency in using CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.