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Finnish Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively.. Responsibilities. . Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner.. . Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary.. . Provide clear and concise information regarding our products, services, and company policies.. . Accurately document all customer interactions and resolutions within the support management system.. . Educate customers on product features and provide practical tips to enhance their experience.. . Collaborate with team members to improve service quality and drive customer satisfaction.. . Stay updated on company products, industry trends, and service updates to provide informed support.. . . Fluency in Finnish and English, with strong verbal and written communication skills.. . Prior experience in customer service or support roles is preferred.. . Strong problem-solving abilities with a customer-first mindset.. . Ability to work efficiently in a fast-paced environment.. . Experience with support ticketing systems and CRM tools is considered a plus.. . Detail-oriented and capable of managing multiple tasks simultaneously.. . A proactive and enthusiastic attitude towards customer service and client assistance.. . Company Location: Finland.