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Freight Innovation - Customer Success Associate at JobRack. Support customers and guide onboardings as a Customer Success Associate at Freight Innovation.. Fully remote | Full-time | US business hours. Hey there, I’m Gabe from . Freight Innovation. . . We’re a fast-moving company helping reshape the parcel and freight logistics space. For us, that means staying highly organized, moving quickly, and always improving how we operate.. We’re a small but growing team that thrives on solving problems and building better ways of doing things.. What I love about our work is that it combines customer support, success, onboarding, and even a touch of account management. Every day we’re helping businesses run smoother and smarter. We value honesty, teamwork, and growth - and we’re looking for people who share those values and want to be part of the journey.. We’re looking for a . Customer Success Associate.. You’re someone who cares deeply about helping customers, can communicate clearly and empathetically, and enjoys solving problems while staying organized. You’ll play a key role in giving our customers a smooth and positive experience as our team scales.. Your main responsibilities will include:. 💬Manage inbound tickets in HubSpot, ensuring timely, effective, and thoughtful resolution of customer issues. 📝 Direct issues to relevant departments and keep records accurate and up to date. 🚀 Support onboarding by activating accounts and coordinating with internal teams. 🤝 Maintain communication with new customers to ensure smooth go-live and retention. 📊 Monitor customer progress and support engagement strategies. 🔗 Collaborate closely with Support, Sales, and Data teams for seamless handoffs. 📚 Document and update SOPs, while contributing to continuous improvement of workflows. The ideal candidate is empathetic, proactive, and detail-oriented. You’re the kind of person who thrives in a fast-paced environment but stays calm under pressure. . You care about doing things well, communicate openly, and enjoy working with others. . You’re curious, eager to learn, and always looking for ways to improve.. Working Hours : . This is a full-time role, working U.S. business hours (with some flexibility within 9am Eastern – 5pm Pacific).. You’ll thrive in this role if you have:. ✅ 2 years + experience in a virtual customer-facing role (support or success) , for a small or start up Business. . ✅ Experience working with International or US based clientele. . ✅ Excellent written and verbal communication skills. ✅ Strong troubleshooting and problem-solving skills. ✅ Ability to manage multiple tickets and priorities in a fast-paced environment. ✅ Comfortable using CRM/ticketing systems (HubSpot a plus). ✅ Strong organizational skills and attention to detail. ✅ Proven experience working cross-functionally with teams. ✅ A genuine customer-first mindset. Brownie points for:. ⭐ Experience with customer onboarding or implementation. ⭐ Ability to interpret customer data and usage metrics. ⭐ Experience improving or documenting processes. ⭐ Understanding of APIs, integrations, or light technical troubleshooting. Company Location: Serbia.