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Nordic Speaking Customer Service for Insurance industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives in the insurance industry. This role is perfect for those passionate about helping clients navigate their insurance inquiries and ensuring they receive the best possible support. As a vital part of our team, you will assist customers from various Nordic countries, providing comprehensive service in their native languages while addressing their insurance needs.. Key Responsibilities. . Handle customer inquiries regarding insurance products, claims, and policies via phone, email, and chat in Nordic languages.. . Provide clear and accurate information on coverage options, premiums, and claims processes.. . Assist clients in completing claims submissions and managing follow-ups.. . Resolve customer issues and complaints efficiently to ensure satisfaction.. . Maintain detailed records of customer interactions and ensure data accuracy in the CRM system.. . Collaborate with underwriting and claims teams to deliver a seamless customer experience.. . Stay updated on industry regulations and changes to insurance products.. . . Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is required; English proficiency is a plus.. . Experience in customer service, ideally in the insurance or financial services sector.. . Strong communication skills with an empathetic approach to customer interactions.. . Ability to analyze and address customer needs and resolve issues effectively.. . Attention to detail and strong organizational skills.. . Familiarity with insurance products and regulations is beneficial.. . Willingness to work flexible hours, including evenings and weekends when necessary.. . Company Location: Greece.