Client Success Analyst (SaaS/Healthcare IT/EHR) at Jobgether

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Client Success Analyst (SaaS/Healthcare IT/EHR) at Jobgether. This position is posted by Jobgether on behalf of Raintree Systems. We are currently looking for a Client Success Analyst (SaaS/Healthcare IT/EHR) in Alabama, Arizona, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, or Texas.. As a Client Success Analyst, you will play a pivotal role in ensuring clients achieve their business outcomes by delivering proactive support and data-driven insights. This role involves building strong relationships, anticipating client needs, and optimizing retention through renewal strategies. You will serve as a trusted advisor, collaborating with cross-functional teams to resolve issues, improve workflows, and drive long-term satisfaction. This position offers the opportunity to combine analytical expertise with client advocacy, helping organizations maximize the value of innovative healthcare IT solutions.. Accountabilities. . Build and maintain trusted relationships with clients by listening actively and delivering outstanding service.. . Analyze client data to identify trends, forecast needs, and spot potential risks or opportunities.. . Conduct regular check-ins with clients to evaluate satisfaction and recommend improvements.. . Support renewal strategies by negotiating terms, tracking contracts, and driving timely completion of paperwork.. . Collaborate with internal teams including sales, support, and product development to ensure seamless client experiences.. . Advocate for client needs, prioritize concerns, and escalate issues where necessary for resolution.. . Assist with strategic client initiatives and provide operational oversight for critical matters.. . . Bachelor’s degree in Business Administration, Management, or Accounting, preferably with a technology-related minor.. . At least 2 years of experience in Client Success with proven technical or operational expertise.. . Strong analytical skills to track, interpret, and leverage client data to drive outcomes.. . Excellent communication, negotiation, and relationship-building abilities.. . Experience in healthcare IT, with knowledge of EMR systems, patient engagement, medical billing, or business intelligence platforms.. . Consulting or implementation experience within the healthcare vertical is highly valued.. . Proactive, organized, and able to work independently in a fully remote environment.. . Company Location: United States.