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IT Administrative Assistant (Remote) - EST hours at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. ISTA is looking for a reliable and detail-oriented . IT Administrative Assistant. to provide direct support to our . IT Manager. and the wider IT function. This is an internal role focused on administration, coordination, compliance, and operational support within ISTA’s IT environment.. PLEASE NOTE:. Working Hours: . This role requires you to work . EST hours.  Mon - Fri from 9am to 6pm . EST.  . (4:00 PM to 1:00 AM South African time - subject to change in accordance with daylight savings in the United States).. Public Holidays: . This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA). Internet Requirements:.  A . fixed fibre line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. . Applicants without a fixed fibre line cannot be considered.. Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. Work Environment:.  . This is a fully remote working role.. Responsibilities:. Administrative & Documentation Management. Perform routine administrative tasks in support of the IT Manager . Maintain accurate IT records and documentation . Update internal IT paperwork and ensure proper file organisation . Compliance & Audit. Conduct internal audits on agents to review system access and compliance . Support adherence to ISTA IT policies and security standards . Equipment & Vendor Coordination. Track and follow up on internal hardware and software deliveries . Liaise with vendors and confirm timely receipt of IT equipment . Reporting & Documentation. Prepare internal status reports for the IT Manager . Ensure IT documentation and reporting remain current and accurate. IT Team Support. Assist the IT Manager with troubleshooting coordination, scheduling, and communication . Provide administrative support for ad-hoc IT-related tasks . Escalation & Scheduling. Assist with scheduling and coordinating escalated IT queries until resolution . Contact agents to arrange technical calls, equipment collections, and deliveries to support MSP operations. Strong administrative and organisational skills . Excellent attention to detail and documentation accuracy . Clear and professional communication skills . Comfortable working with IT systems, processes, and sensitive information . Ability to manage priorities and follow up independently . Previous IT administration or support experience is advantageous. If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.