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Head of Customer Success at Valutico. Company Description:. Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.. Experience:. Senior-Level. Availability:. Full-time. Job Function: . Head of Customer Success . Remote. in UK or Remote / Hybrid in Austria. Salary:. EUR 60-80K Base + Commission. What are we looking for: An experienced Head of Customer Success to lead our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion while ensuring customers achieve measurable value from our products and services.. Responsibilities:. Leadership & Strategy. Define and execute the Customer Success strategy aligned with company objectives. Lead and continue to develop our high-performing Customer Success team. Establish clear KPIs focused on retention, expansion, engagement and customer satisfaction. Foster a customer-first culture across the organisation. Customer Lifecycle Management. Oversee onboarding, adoption, renewal and expansion processes. Develop and improve playbooks and frameworks for different customer segments. Monitor customer health metrics and proactively mitigate churn risks. Ensure consistent delivery of value and measurable outcomes. Build and maintain strong executive-level relationships with key and strategic customers. Act as a senior escalation point for complex or high-risk customer situations, ensuring timely resolution and protecting long-term partnerships. Lead retention strategies for at-risk accounts, including structured recovery plans and stakeholder engagement. Personally support high-value renewals and expansion discussions where appropriate. Commercial & Growth Impact. Drive net revenue retention and expansion opportunities. Partner with Sales on seamless handovers and upsell strategies. Collaborate with Marketing on customer advocacy and case studies. Support pricing, packaging and go-to-market initiatives with customer insights. Cross-Functional Collaboration. Act as the voice of the customer internally. Work closely with Product to influence roadmap priorities. Collaborate with Operations and Finance to improve forecasting accuracy. Ensure customer feedback loops are structured and actionable. Performance & Reporting. Own forecasting for renewals and expansion revenue. Report regularly on churn, retention, NPS and engagement metrics. Implement systems and tools to improve data visibility and scalability. 7+ years’ experience in Customer Success, Account Management or related leadership roles. Proven experience scaling Customer Success teams in a SaaS environment. Strong commercial acumen with a track record of driving retention and expansion. Excellent stakeholder management and communication skills. Data-driven mindset with the ability to translate insight into action. Strategic thinker with strong operational execution capability. Experience in a high-growth or international environment. Experience leading remote or distributed teams. Company Location: United Kingdom.