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Business Relationship Manager / Account Manager at Geeks on Site. Department: Partnerships Reports . To: Director of Partnerships . Location: Remote (LATAM-based, supporting U.S. operations) . 🚀 About Geeks on Site . Geeks on Site is a nationwide technology installation and service company, partnering with leading brands to power thousands of onsite installations every month. We move fast, think big, and value people who take ownership. This is not your typical 9–5 — it’s an opportunity to grow with a company that’s scaling rapidly and making a real impact. We’re looking for someone who’s driven, resourceful, and passionate about building lasting relationships. . If you want to grow your career, not just clock in — this role is for you. 💼 . Role Overview . The Business Relationship Manager (BRM) is responsible for building, maintaining, and enhancing strong partnerships with Geeks on Site’s business clients. You’ll act as the bridge between our partners and internal teams, ensuring operational excellence, solving problems in real time, and helping drive growth through partner success. This is a high-impact role for someone who thrives in fast-paced environments, takes initiative, and genuinely cares about delivering results.. 🔑 Key Responsibilities . Partner Relationship Management ● Build and maintain strong, trust-based relationships with partners. ● Regularly connect with partners to review performance and explore new opportunities. ● Conduct strategic check-ins to identify operational and growth opportunities. ● Gather feedback to drive service improvements and strengthen collaboration.. Onboarding & Partner Support ● Conduct onboarding calls for new partners and guide them through CRM processes and order workflows. ● Be a proactive point of contact for partners — resolving inquiries, requests, and operational challenges quickly and effectively. Issue Resolution & Quality Assurance ● Own the resolution of complaints and escalations with a partner-first mindset. ● Work closely with customers, dispatch, and internal teams to ensure jobs are completed successfully.. Reporting & Coordination ● Act as the central liaison between Dispatch and partners to keep information flowing smoothly. ● Generate and analyze weekly performance reports, KPIs, and service quality metrics. ● Prepare partner performance summaries and visuals for leadership presentations.. Administrative & Billing Oversight ● Monitor and update orders in Zoho CRM to ensure data accuracy and timely completions. ● Prepare invoices and coordinate with the billing team to ensure partners are billed accurately and on time.. 🧠 Key Skills & Competencies. ● Relationship Builder: Natural communicator who builds trust and drives long-term value. ● Ownership Mentality: Treats the business like their own — proactive, accountable, and results-driven. ● Customer-First Mindset: Committed to solving problems and ensuring partner satisfaction. ● Analytical Thinking: Comfortable interpreting data, identifying trends, and using insights to drive decisions. ● Tech-Savvy: Familiar with CRM systems (Zoho CRM preferred) and digital collaboration tools. ● Strong Communicator: Confident in leading calls, presenting reports, and handling escalations diplomatically. ● Multitasker: Able to manage multiple partner accounts while maintaining attention to detail. ● Team Player: Works cross-functionally with dispatch, billing, and operations to keep things moving. ● Growth-Oriented: Excited about taking on more responsibility as the company scales.. 💻 Hard Skills / Technical Skills. ● Zoho CRM (or similar) management and reporting ● KPI tracking and performance analytics ● Excel / Google Sheets reporting and reconciliation ● Invoice preparation and billing coordination ● Data accuracy and auditing ● Dashboard creation and reporting visualization ● SOP documentation and partner training material preparation ● Virtual meeting platforms (Zoom, Google Meet, Teams) ● Internal communication tools (Slack, Teams, etc.) ● Bilingual communication (English–Spanish strongly preferred). 🎓 Qualifications. ● Bachelor’s degree in Business Administration, Communications, Marketing, or related field (or equivalent experience). ● 3+ years of experience in Account Management, Business Development, or Partner Relations (preferably in tech, services, or logistics). ● Proficiency in English (verbal and written) required; Spanish a plus. ● Experience with Zoho CRM or similar systems preferred. ● Demonstrated ability to work independently, stay organized, and execute with urgency.. Company Location: Costa Rica.